Privacy Policy — 5777bet

5777bet ("we", "us", "our", or "the Company") operates the online casino and sports betting platform accessible at https://5777bet.cam/ (the "Platform"). We are committed to protecting the privacy and personal data of every user ("you", "your", or "the User") who accesses or registers on the Platform.

This Privacy Policy ("Policy") sets out in detail the categories of personal data we collect, the purposes for which we process that data, the legal bases on which we rely, and the rights you have over your information. This Policy applies to all Users of the Platform, including players based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and throughout Malaysia.

This Policy should be read together with our Terms & Conditions and our Responsible Gambling Policy, all of which govern your use of the Platform. By creating an account or continuing to use the Platform after this Policy has been made available to you, you acknowledge that you have read and understood its contents.

The following terms carry specific meanings within this Policy:

5777bet collects the following categories of personal data in the course of providing our Services:

3.1 Identity & Contact Data

• Full legal name as it appears on official identification documents
• Date of birth (for age verification — 21+ requirement strictly enforced)
• Malaysian identification card number (MyKad) or equivalent government-issued ID number
• Email address and mobile phone number
• Residential address (including city, postcode, and state within Malaysia or overseas)

3.2 Financial & Transaction Data

• Payment method details (e-wallet account identifiers for Touch 'n Go eWallet, Boost, GrabPay; bank account numbers for Maybank, CIMB, Public Bank, Hong Leong, RHB; cryptocurrency wallet addresses for BTC and USDT)
• Transaction history including deposits, withdrawals, and bet settlements denominated in MYR
• Account balance and bonus credit history

3.3 Account & Activity Data

• Username and encrypted account credentials
• Login timestamps, session durations, and device information
• Game play history, betting history, and wagering patterns
• Bonus and promotion participation history
• Responsible gambling settings and self-exclusion records

3.4 Technical & Device Data

• IP address and geolocation data (country and city level)
• Device type, operating system, and browser version
• Referring URL and Platform navigation paths
• Cookie identifiers and session tokens

3.5 Communications Data

• Records of live chat conversations with Customer Support
• Email correspondence with our support team
• Complaint and dispute records

We collect personal data through the following channels and methods:

• Direct Submission: Information you provide when registering an account, completing KYC verification, submitting a deposit or withdrawal request, or contacting our Customer Support team.
• Automated Collection: Technical data collected automatically as you navigate the Platform, including through cookies, server logs, and browser fingerprinting technologies. See Section 8 for full details on our cookie practices.
• Payment Processors: Transaction confirmation and payment status data received from third-party payment gateways including DuitNow, FPX, and e-wallet providers.
• Identity Verification Services: Data returned from KYC and identity verification service providers used to authenticate your identity documents.
• Publicly Available Sources: In limited circumstances related to fraud prevention and compliance, we may cross-reference information against publicly available databases or sanctions screening lists.

5777bet processes your personal data for the following specific purposes:

5777bet processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to perform our obligations under our Terms & Conditions — including account creation, deposit processing, bet settlement, and withdrawal payments.
• Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, identity verification requirements, and regulatory reporting obligations.
• Legitimate Interests: Processing conducted in pursuit of legitimate business interests, including fraud prevention, platform security, abuse detection, and improving our Services — provided such interests are not overridden by your rights and interests.
• Consent: Where you have provided explicit, informed consent to a specific processing activity — such as receiving promotional email communications or the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5777bet does not sell or rent your personal data to any third party. We may share your data in the following limited and controlled circumstances:

• Payment Service Providers: Transaction data is shared with payment gateways and processors (including DuitNow, FPX, and e-wallet operators) solely to facilitate deposits and withdrawals. These providers process data under contractual obligations consistent with this Policy.
• KYC & Identity Verification Providers: Identity documents and verification data may be processed by specialist KYC service providers under strict data processing agreements to fulfil our age and identity verification obligations.
• IT & Infrastructure Providers: Data may be processed by cloud infrastructure and security service providers that host or protect the Platform's systems. All such providers are contractually bound to appropriate data security standards.
• Fraud Prevention Services: In cases of suspected fraud, money laundering, or prohibited conduct, we may share relevant data with specialist fraud prevention organisations or financial intelligence units.
• Legal & Regulatory Authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, court order, or regulatory request. We will only disclose the minimum data necessary to satisfy the applicable legal requirement.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, personal data held by us may be transferred to the acquiring entity, subject to this Policy continuing to apply or equivalent protections being put in place.

5777bet uses cookies and similar tracking technologies to operate the Platform, maintain your session, and improve your experience. The following categories of cookies are used:

• Strictly Necessary Cookies Required
  Essential for the Platform to function. These include session cookies that keep you logged in, security tokens, and load-balancing cookies. These cannot be disabled without significantly impairing Platform functionality.
• Functional Cookies Optional
  Remember your preferences such as language settings, last-used game category, and display options. Disabling these cookies may affect your experience but will not prevent access to the Platform.
• Analytics Cookies Optional
  Collect aggregated and anonymised data about how Users navigate the Platform, which pages are visited most frequently, and where technical errors occur. This data is used exclusively to improve Platform performance and is not associated with individual identities.
• Security & Fraud Detection Cookies Required
  Support our fraud detection and account security systems by identifying anomalous login behaviour, suspicious device changes, and bot activity.

You may manage or withdraw your consent to optional cookies through the cookie preference settings accessible from the Platform. Note that disabling certain cookies may affect Platform functionality. Most web browsers also offer native cookie management options through their settings menus.

We retain your personal data for as long as necessary to fulfil the purpose for which it was collected and to comply with applicable legal, regulatory, and audit requirements. The following general retention periods apply:

Following the expiry of the applicable retention period, personal data will be securely deleted or anonymised such that it can no longer be associated with you as an individual.

5777bet takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures include:

• Encryption in Transit: All data transmitted between your device and our Platform is encrypted using TLS/SSL protocols with a minimum of 256-bit encryption.
• Encryption at Rest: Sensitive personal data held in our databases, including financial information and identity documents, is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data is restricted to authorised personnel on a strict need-to-know basis. All access is logged and subject to periodic review.
• Two-Factor Authentication: Administrative access to systems holding personal data requires multi-factor authentication.
• Regular Security Audits: Our platform and infrastructure are subject to regular penetration testing and security assessments by independent security professionals.
• Incident Response: We maintain a documented data breach response plan. In the event of a breach affecting your data, we will notify you in accordance with applicable legal requirements.

While we employ robust security measures, no online platform can guarantee absolute security. You are responsible for maintaining the security of your account credentials. If you suspect your account has been compromised, contact our Customer Support team immediately.

Subject to applicable law, you have the following rights in relation to your personal data held by 5777bet:

The 5777bet Platform is strictly intended for persons aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in our account registration process, and we use KYC procedures to confirm user eligibility.

If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to:

• Suspend and close the relevant account without delay.
• Securely delete all personal data associated with that account.
• Return any deposited funds (net of any withdrawals already processed) to the payment method used.
• Notify appropriate authorities if required by applicable child protection laws.

5777bet reviews and updates this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or Platform operations. When material changes are made, we will update the "Last Reviewed" date at the top of this page.

Where changes are particularly significant — such as introducing a new category of data collection or a new purpose for processing — we will provide more prominent notice, which may include an in-Platform notification or an email to your registered address.

Your continued use of the Platform following publication of the updated Policy constitutes acceptance of the changes. If you do not agree with any update to this Policy, you should discontinue use of the Platform and may request account closure by contacting Customer Support.

We recommend bookmarking this page and reviewing it periodically. The date at the top of the Policy always reflects the most recent revision.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our Customer Support team through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly on the Platform. Our average first response time is under 90 seconds during peak hours.
• Email: [email protected] — please include "Privacy Request" in the subject line for data rights enquiries. We aim to respond within 5 business days, and within 30 days for formal data rights requests.

When submitting a data rights request by email, please include your registered email address, your account username if applicable, and a brief description of your request. We may ask you to provide identity verification before processing certain requests.